Return Policy

Last Updated: June 7, 2026

Thank you for shopping with All American Hillbilly. We appreciate every order, every customer, and every bit of support.
Since many of our products are made just for you after your order is placed, our return policy is a little different than a big-box store.

We want everything to be plain as day before you order, so please read this policy carefully. These policies are firm and apply to every order.

Print-on-Demand Products

Most of our shirts, hoodies, sweatshirts, mugs, tumblers, and similar items are print-on-demand products. That means they are not sitting on a shelf waiting to ship.
Once you place your order, that item is sent to production and made especially for you.

Because of that, we do not accept returns, refunds, or size exchanges on print-on-demand products.

Please double-check your size, color, shipping address, and item details before placing your order. Once the order goes into production, we cannot cancel it, change it, refund it, or exchange it because of size, color choice, buyer’s remorse, or a change of heart.

Print-on-Demand Items Cannot Be Returned For:

Wrong size ordered
Wrong color ordered
Changed your mind
Item did not arrive in time for a holiday, birthday, event, or special occasion
You no longer need the item
You ordered the wrong product
You do not like the fit, style, or feel of the item

We know that may sound strict, but once a printed item is made, it cannot be put back into inventory and resold. It was made just for your order.

Damaged, Defective, or Incorrect Print-on-Demand Orders

Now, if something shows up damaged, defective, or plainly wrong, that is different. We will absolutely help make that right.

If your print-on-demand item arrives damaged, defective, misprinted, or you received the wrong item, you must contact us within
5 days of delivery.

Please include clear photos showing the issue. For damaged packages, please include photos of both the item and the packaging it arrived in.

If the issue is confirmed, we will arrange a replacement or other appropriate solution. We do not offer refunds for print-on-demand products.

We will only exchange for the exact item you ordered. You cannot change the design, the size, the color, the brand of product, etc.

Photo Requirements for Damaged or Incorrect Items

A clear photo of the full product
A close-up photo of the damage, defect, or misprint
A photo of the packaging if the package arrived damaged
Your order number
Your name and email address used on the order

Claims without photos will not be approved. We need those pictures so we can work with the printer, shipping carrier, or supplier.

Ready-Made Products, Leather Vests, and Non-Print-on-Demand Items

Some items on our site may be ready-made products, such as leather vests or other non-print-on-demand merchandise.
These items are handled differently from printed products.

For ready-made products, leather vests, and other non-print-on-demand items, you have 5 days from the delivery date to request a Return Authorization for a
size exchange or store credit.

We do not offer refunds on these products. No exceptions.

Size Exchanges for Ready-Made Products

If you need to exchange a ready-made item for a different size, you must first complete the Return Authorization Form at the bottom of this page.
Once your request is reviewed and approved, we will send instructions for returning the item.

The customer is responsible for:

Shipping the first product back to us
Shipping charges for the replacement size
Any price difference if exchanging for a higher-priced item

Returned items must be in new, unused condition. They must be clean, unworn, unwashed, free of odors, pet hair, smoke smell, stains, damage, and any signs of use.

If an item is returned used, damaged, dirty, with odors, or not in original acceptable condition, the exchange or store credit will be denied.

Store Credit

For eligible ready-made, non-print-on-demand products, we may offer store credit after an approved Return Authorization.
Store credit is not available for print-on-demand products unless there is a confirmed issue with the order and we specifically approve it.

Store credit is issued only after the item has been received and inspected.

Return Authorization Is Required

All return, exchange, damage, defect, and store credit requests must go through the Return Authorization Form at the bottom of this page.

Please do not send anything back without approval first. Items returned without a Return Authorization may be refused, returned to sender, or may not qualify for exchange or store credit.

Phone calls are not accepted for returns, exchanges, or store credit requests. We require the form so everything is documented properly and nobody has to rely on memory, guesswork, or “he said, she said.”

No Phone Call Return Requests

We know some folks prefer to call, but returns and exchanges must be handled in writing through the Return Authorization Form.

This protects both you and us by keeping all order details, dates, photos, and instructions in one place.

Phone calls, voicemails, text messages, social media messages, or comments are not accepted as return requests.

Return Shipping

For approved ready-made product size exchanges or store credit returns, the customer is responsible for return shipping.

We recommend using a trackable shipping method and insurance. We are not responsible for returns lost, delayed, or damaged in transit back to us.

Original shipping charges are not refundable. Shipping for the exchange item is also paid by the customer.

Items That Cannot Be Returned or Exchanged

The following items cannot be returned or exchanged:

Print-on-demand products, unless damaged, defective, misprinted, or incorrect
Personalized or custom-made products
Items that have been worn, washed, used, altered, stained, damaged, or smell of smoke, perfume, pets, or other odors
Items without an approved Return Authorization
Items sent to our office instead of to the address we will give you with the Return Authorization.
Items requested after the 5-day return request window
Clearance, closeout, final sale, or discontinued items
Gift cards or store credit purchases

Order Cancellations

Print-on-demand orders are sent into production quickly, often right after the order is placed.
Because of this, we cannot guarantee cancellation requests.

If your order has already gone into production, it cannot be canceled.

Ready-made product orders may also ship quickly, so cancellation requests are not guaranteed.

Shipping Delays

We do our best to get orders moving, but shipping delays can happen. Weather, holidays, carrier delays, printer delays, incorrect addresses, and other things outside our control may slow down delivery.

We do not offer refunds because an item did not arrive by a certain date. Please order early for birthdays, holidays, events, vacations, rallies, and gift-giving.

Wrong Address or Undeliverable Packages

Please make sure your shipping address is correct before placing your order.

If an order is returned because of an incorrect address, missing apartment number, undeliverable address, refused delivery, or failure to pick up the package, additional shipping charges may apply.

We are not responsible for orders shipped to an address entered incorrectly at checkout.

Our Policy Is Firm

We are friendly folks, but we do have to run this store in a fair and consistent way. These policies apply to every customer and every order.

We cannot make exceptions for sizing mistakes, late gift orders, changed minds, color preference, or not reading the product description before ordering.

Please read product descriptions, check size charts, review your cart, and make sure your shipping address is correct before checking out.

How to Request a Return Authorization

To request help with a damaged, defective, incorrect, or eligible ready-made product exchange, please complete the Return Authorization Form at the bottom of this page.

!IMPORTANT! Never ever return anything to us before we send you the Return Authorization with the correct address to ship it back to. This is because we use several different warehouses all over the USA and if you ship it to our office or the wrong warehouse, there will be an additional shipping and handling fee charged to you for us having to reship it out to the correct place costing you more money and delaying your return or size exchange.

Your request must include:

Your full name
Your email address
Your order number
The item you are contacting us about
The reason for your request
Photos, if the item is damaged, defective, incorrect, or misprinted

Once we review your request, we will contact you by email with the next steps.

Contact Information

If you have a general question about this policy, you may contact us at:

All American Hillbilly
Website: https://allamericanhillbilly.com
Email: support@allamericanhillbilly.com

Thank you for understanding and for supporting All American Hillbilly. We appreciate your business, and we will always do our best to treat you right within the policies listed here.

Return Authorization Form

Please complete the Return Authorization Form below before sending anything back. Return requests made by phone are not accepted.

If you received a damaged product, the wrong product, a size different from what you ordered, if the packaging was damaged, please take clear pictures and upload them here in this form below along with your message and information.